Water Meter Replacement Program Starts Next Week

Monday appointments scheduled in targeted areas

The rollout of Lakeshore’s water meter replacement program starts next week with home appointments beginning on Monday, April 11.

The program will see Lakeshore staff working with technicians from Neptune Technology Group to replace over 4,500 home water meters throughout the community.

Neptune technicians will visit homes to remove and replace old meters. Appointments are expected to take 30 to 90 minutes to complete, with flexible scheduling to fit residents’ availability.

Residents in targeted areas will receive notice by mail. The communication will include more information about the program and a unique reference number they can use to schedule their appointment online.

To learn more about the program and what to expect for your water meter replacement appointment, please visit: Lakeshore.ca/WaterMeterProgram 

Background

• Residents are asked to clear the area around the existing water meter to ensure technicians have space to work.
• The new water meters will include radio transmitters which will allow readings to be taken remotely. The upgrades are expected to increase the efficiency of water meter readings.
• The replacement program is mandatory, per By-Law #97-2004.
• Technicians will wear masks and ask residents to maintain physical distancing during their visit. Technicians will also ask residents to undergo a COVID screening procedure before their visit.