Lakeshore Modernizes Municipal Services with New Online Payment Platform and Finance System

Property tax and water bill payments just got easier in Lakeshore with the launch of Lakeshore Link, a new online payment platform that lets residents check their bills, set reminders and make payments online.

The platform is available 24 hours a day, seven days a week, and brings property tax and water payment services together in one online location.

Developed in partnership with PayIt, Lakeshore Link provides residents with a secure and convenient online experience accessible from home computers and mobile devices. To sign up, residents can visit link.lakeshore.ca with their 19-digit property roll number for property tax accounts or their nine-digit water account number.

The launch of Lakeshore Link is part of Lakeshore’s ongoing investments to modernize municipal functions and improve the resident and customer experience. The payment platform is being introduced alongside a new Enterprise Resource Planning (ERP) and finance system.

The new ERP replaces a legacy platform and will provide a long-term foundation for Lakeshore’s finance and accounting functions. The ERP, a tailor-made solution designed in partnership with BDO Canada and Microsoft, was approved by Council in 2024.

The ERP is designed to streamline day-to-day financial administration, improve financial processes and reduce reliance on manual processes, supporting more efficient and transparent municipal operations.

“The launch of Lakeshore Link and our new ERP are products of our ongoing commitment to improving how we do business and how we interact with residents. Both of these systems are an investment in building a more sustainable and resilient foundation that will work for Lakeshore as we grow into the future. I also want to thank and recognize the project team for their commitment and expertise over the past two years in bringing this important initiative to reality.”
-Mayor Tracey Bailey.

“The new ERP is a long-term investment in our financial operations. By strengthening the systems that support our accounting and billing services, we are also improving our internal processes, which will benefit taxpayers in the long term. The platform will also help us improve our financial reporting and meet audit requirements, while adding stronger security measures and financial controls to safeguard public funds.”
-Justin Rousseau, Interim Chief Administrative Officer. 

“Lakeshore understood that successful modernization starts with the needs of residents and the people who serve them. Working alongside Lakeshore and Microsoft, BDO helped bring together the technology, processes and expertise needed to create a more practical and connected foundation for municipal finance. This is a strong example of what can be achieved when partners focus on outcomes, not technology alone.”
-Kelly Hagen, Partner, Technology – Business Applications, BDO Canada

Background

Lakeshore Link and the new ERP are part of Lakeshore’s broader digital transformation and organizational modernization program.

• In 2026, Lakeshore launched its Development Hub, an interactive tool that provides real-time information on construction and development activity across the municipality. Learn more at www.Lakeshore.ca/DevHub.
• The Interactive Budget app, launched in 2024, is designed to improve financial transparency and allow residents to explore budget centres, charts and tables. The Budget app received a Certificate of Merit from the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO). Learn more at www.Lakeshore.ca/Budget.
• In 2023, Lakeshore launched an online permit portal for Planning and Building Permit applications using the Cloudpermit platform.