Reporting a Problem Online
Use the following link to submit your non-urgent problem. If you do not wish to submit your problem online, please contact the Municipality of Lakeshore at 519-728-2700 ext 0.
If the problem you are reporting is an immediate threat to health and safety, please call 911.
This form only captures problems related to Municipal infrastructure at this time. Complaints regarding suspected Bylaw infractions can be reported to our Bylaw Compliance Team, by calling (519) 728-2818 and press 3.
Frequently Asked Questions
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What types of problems are accepted? |
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The Report a Problem Form is designed to address submissions of a non-urgent or non-emergency nature. If you encounter a problem which poses a threat to public safety please contact Emergency Services at 911. For a summary of problem types within each category, please see the list below. |
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What can I expect when I report a problem online? |
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After you submit your problem online, you will receive an email to the address you provided. The email will include a Service Request ID Number which will help you and Municipal staff track the progress on the problem you submitted. |
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What information do I need to include when I report a problem online? |
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Your submission should include as much information as possible, including a detailed description of the problem and where the problem is located. Submissions must include your contact email and phone number so Municipal staff can follow up if more information is required. |
| I don't want to provide my email or phone number, can I still report a problem? |
| The Municipality of Lakeshore does not accept anonymous submissions. If you would like to report a problem without providing your contact information, please call the Municipality at 519-728-2488. |
| My problem does not fall into one of these categories, what should I do? |
| If the problem you are submitting does not fall under any of the categories, please contact our main office at 519-728-2700 and you will be directed to the correct department. |
| How long should I expect to wait for my problem to be fixed? |
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Your submission will be reviewed within 2 business days. However, response time will depend on the nature of the problem. Some problems, for example, may be added to the course of regular work routines and be addressed within a few days or week. Other problems may take longer to address or depend on seasonal constraints.
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How will my information be used? Will it be kept confidential? |
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Personal Information is being collected under the authority of the Municipal Act 2001 P.S.O. c45, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Questions about this collection can be directed to the Municipality Solicitor, Legal and Legislative Services/Clerk, at 519-728-2700.
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Problem Types and Examples
Below are some examples of problems that would fall under each category. If you are unsure of the problem category, please contact our Lakeshore Operations Centre at 519-728-2488.
| Roads and Walkways |
| Pothole on a road, crack on a sidewalk. |
| Fire Hydrants |
| Leaking water from area around hydrant. |
| Street Lights |
| Street lights out, flashing, etc. |
| Signs |
| Damage or missing sign. If this is a stop sign please call our office immediately at 519-728-2488. |
| Mailbox / Property Damage |
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Winter control related events. |
| Parks |
| Garbage, graffiti, etc found in a park area. |
| Missed Pickups |
| Garbage / Recycling / Yard waste missed pickups |
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